Manager of Digital Payment & Mobile Applications

About the Role

Key Responsibilities

• Partner with Project Management leadership to prioritize and empower your team to deliver end-to-end solutions.
• Manage resource staffing and planning for successful customer onboarding.
• Ensure all solution deliverables are completed before project handover to the support team.
• Collaborate with cross-functional teams to establish and track escalation processes for successful project delivery.
• Ensure your team is well-trained and knowledgeable in all relevant technologies.
• Communicate leadership vision and strategy, helping your team connect company strategy to their roles.
• Handle general management responsibilities including hiring, performance management, reviews, and individual development.
• Monitor team performance against Entrust standards and goals.
• Act as a Solution Subject Matter Expert to train, mentor, and support your team.
• Stay current with Entrust product technologies through relevant training programs.
• Identify and recommend solution improvements to enhance customer experience and onboarding time.
• Lead process, system, and documentation improvements across internal functions to drive efficiency, standardization, and customer satisfaction.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• 5+ years of experience with customer onboarding and managing cloud-based solution implementations.
• Strong Mobile/Software Development background.
• Experience acting as an escalation point for complex customer issues.
• Strong customer orientation and commitment to quality.
• Fluent in English.

Nice to Have

• Experience with tokenization, tokenization platforms, and associated flows (MDES, VTS).
• Experience with financial payment technology.
• Software Development experience, specifically with mobile application software development and web services.
• Experience with Mobile SDK, Web services, and/or APIs.
• Experience in Java Native (Android) and/or Swift (iOS).
• International delivery experience.
• A "One Team" approach to leadership.
• Strong analytical, problem-solving, and decision-making skills, with a collaborative mindset.
• Ability to manage competing demands and priorities while maintaining strong attention to detail.
• Excellent written and verbal communication skills.
• French or Spanish language skills.

Qualifications

• Educational background with a Bachelor's degree in relevant fields.

Benefits & Perks

• Competitive salary range: $104,897-$153,849 per year, based on location, education, skills, and experience.
• Eligible for discretionary annual incentive plan.
• Comprehensive health and well-being programs including medical, vision, dental.
• Generous 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching and virtual fitness programs.
• Paid personal time off plus 12 paid holidays.
• Parental leave and education reimbursement.