Manager, Omni Channel Experience

About the Role

Key Responsibilities

• Create a reliable presence of authority, accountability, and foresight over the in-season work for the online team through consistent habits that embody efficiency in delivering results.
• Coordinate with pipeline stakeholders to calendar recurring seasonal milestones and deliverables, proactively scheduling touchpoints to avoid last-minute work.
• Manage project meetings with clear agendas, develop presentation materials, coordinate with internal stakeholders, and track decisions, outcomes, and follow-up actions.
• Act as a key solution-finder for project-blockers and issues related to program engagement, timelines, and deliverables, managing expectations as targets change.
• Maintain effective cross-functional partnerships with leads from Marketing, Merchandise Planning, Pricing, Commercial Planning, Inventory Management, and Tech teams.
• Collaborate to define roles and responsibilities, secure alignment, and address conflicts early and candidly.
• Support and implement new process development for planning programs and adapting to change while ensuring timely delivery.
• Create clear and effective project documentation to facilitate meetings and record-keeping, utilizing collaborative cloud tools and Microsoft Office applications.
• Drive progress with a customer-centric approach, paying attention to detail in customer experience.
• Embody the company's Values-Based Leadership Behaviors to ensure the manner of work is aligned with organizational values.

Requirements

• Proactive attitude with the ability to take initiative and anticipate next steps.
• Strong ability to work under stress, prioritize tasks, and maintain calmness.
• Curiosity and enthusiasm for problem-solving, deep diving into issues.
• Supportive nature with the ability to acknowledge challenges with vulnerability.
• At least 3+ years of experience in ecommerce program management.
• Experience in CPG, FMCG, Beauty, Fashion, or Apparel verticals.

Nice to Have

• Experience with project management tools such as M365, AirTable, Sharepoint, Confluence, Miro.
• Familiarity with Microsoft Office applications including PowerPoint, Excel, Outlook, and Teams.

Qualifications

• 3+ years of experience in ecommerce program management.
• Experience in CPG, FMCG, Beauty, Fashion, or Apparel industries.

Benefits & Perks

• Merchandise discount: 50% off at Old Navy, Gap, Banana Republic, and Athleta; 30% off at Outlet.
• One of the most competitive Paid Time Off plans in the industry.
• Up to five 'on the clock' volunteer hours each month.
• Extensive 401(k) plan with company matching contributions up to four percent.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.