Manager Optimization & Support

About the Role

Key Responsibilities

• Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
• Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
• Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
• Manages a working relationship with the Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals, and objectives.
• Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensuring staff is meeting and exceeding deliverables.
• Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
• Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
• Maintains personal professional development.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentors team members to encourage personal and professional growth.
• Encourages ongoing skill development by providing opportunities for continued education.

Requirements

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role.
• Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential.
• Experience with generally known hospital and/or business software systems and management tools.
• Experience in data or system governance and integration practices.
• Bachelor's degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience.
• Advanced oral and written communication skills for executive communications, proposals, and project reporting.
• Expert knowledge of the business or clinical content of systems.
• Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project.
• Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience.