Manager/Lead, Project Management - Libraries/IgG

About the Role

Key Responsibilities

• Manage and supervise the project management team, assessing their skills and tools to effectively direct customer and business development inquiries to appropriate expertise.
• Directly respond to or route all incoming inquiries from customers and business development to the relevant internal teams.
• Oversee all project phases, including feasibility analysis, scheduling, scope definition, execution, troubleshooting, and tracking to completion.
• Collaborate with lab teams to resolve project issues or identify alternative workflows.
• Define project priorities, scope, approach, resource requirements, timelines, deliverables, and budget.
• Provide timely and professional updates to customers and internal stakeholders on project progress.
• Develop expertise in scientific workflows and customer applications.
• Maintain and update project lists (WIP and completed) through weekly update meetings.
• Provide written project updates as agreed with customers.
• Track project management and operational metrics (e.g., response rate, conversion rate, project success rate).
• Work with cross-functional teams to develop service menus, add-on services, COGS, and pricing.
• Generate customer proposals, quotes, Statements of Work (SOW), and Research Plans.
• Support the review of legal documents (e.g., NDAs, MSAs).
• Partner with lab teams to manage operational capacity utilization and throughput.
• Collaborate with cross-functional teams to develop processes for order intake, project progression, shipment/delivery, and information sharing.
• Participate in sales team training and support sales activities.
• Contribute to the creation of content collateral and product messaging.
• Manage "ad hoc" projects as needed.

Requirements

• 5+ years of relevant experience in life sciences or a related field, with over 2 years in a customer-facing role.
• Bachelor's degree in Biology, Chemistry, or a related field required; advanced degree and/or hands-on laboratory experience are a plus.
• Demonstrated ability in customer communication from inquiry to service delivery.
• Strong understanding of service offerings and customer workflows.
• Proven ability to influence cross-functional teams and collaborate effectively with customers, internal operations, and sales teams.
• Track record of successfully managing projects to meet customer expectations.
• Exceptional leadership, teamwork, and communication skills.
• Proactive, high-energy, and positive attitude with a "can-do" mindset.