Manufacturer Project Coordinator

Smart Care Equipment Solutions

Anaheim, CA

Full Time

Mid Level

about 2 months ago

Job Description

About the Role

Superior Services, a Smart Care Company, has an immediate open for a Manufacturing Project Coordinator. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

Key Responsibilities

Manage projects identified by OEM, including equipment updates, large number of installs, and customer-specific upgrades.
Support internal Superior Service projects that benefit OEM relationships, including process improvement, communication, and technology enhancement.
Admin oversight of maintenance activities such as vehicle stocking, working with market teams to assign technicians, and ensuring stocking levels on vehicles.
Portal management tasks including updating notes and forms, adding OEMs to the portal, and updating labor rates.
OEM system setup in SAP, ensuring forms and manuals are logged for technician access, and managing OEM tech bulletins.
Create, maintain, and update reports on OEM first-time fix rates, return-to-service times, parts usage, and project profitability.
Address challenges and implement process improvements related to internal processes, communication, and program/project workflows.
Build and maintain relationships with OEM team members to improve collaborative processes.
Track program activities such as technician assignments, billing status, form submissions, and service event statuses.
Collaborate with OEM Warranty Team and OEM Warranty Billing Team.
Assist with OEM checklists, create and track OEM warranty calls to completion, handle warranty service emails, communicate with call centers and field teams, and provide updates to OEMs.
Perform other tasks as assigned to ensure successful partnership between SCES and OEM.

Requirements

Experience managing projects related to equipment updates, installs, and customer-specific upgrades.
Ability to coordinate with multiple teams including OEM, warranty, and field technicians.
Proficiency in SAP or similar systems for OEM setup and data management.
Strong communication skills for collaboration and reporting.
Experience with process improvement and troubleshooting challenges.
Ability to create and maintain reports on project and operational metrics.

Nice to Have

Experience in the foodservice, refrigeration, or HVAC industries.
Knowledge of OEM processes and warranty procedures.
Familiarity with portal management and technical documentation.

Working at Smart Care Equipment Solutions

Smart Care values diversity and is committed to equal employment opportunity. The company emphasizes collaboration, process improvement, and building strong relationships with OEM partners to ensure successful project execution and partnership success.

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