Marketing Analyst - Omni-Channel Design

Kelly Services

San Francisco, CA

Contract

Mid Level

61/hr-61/hr

9 days ago

Job Description

About the Role

We are seeking a strategic, resourceful, and high-performing Omni-Channel Loyalty Signage Design Specialist to join our client's Digital Ordering team. In this role, you will be responsible for designing and producing in-store signage for partner merchants, as well as conducting tests to support the launch and scaling of the client's loyalty program. You will work closely with restaurants nationwide to understand business needs, provide tailored product support, gather recurring feedback, and optimize merchant experiences.

Key Responsibilities

Design and produce compelling in-store signage for partner restaurants using Figma and other design tools
Collaborate directly with restaurant partners to gather business requirements and tailor solutions
Conduct product tests at partner stores to facilitate onboarding and successful loyalty program adoption
Maintain regular check-ins with merchants to gather product feedback and support ongoing business optimization
Serve as a liaison between merchants and internal teams to communicate feedback, minimize churn risks, and enhance product usage
Manage project workflows within Salesforce, Slack, and Google Workspace
Support occasional onsite requirements at offices and rare travel to merchant locations (less than once per quarter)

Requirements

Bachelor's degree or higher, or equivalent work experience
2-4+ years of professional experience with demonstrated increasing responsibilities
Proficiency with Figma and other industry-standard design tools
Excellent written and verbal communication skills
Comfortable working with technical products and hardware
Experience using Salesforce, Slack, and Google Workspace
Highly organized, detail-oriented, and proactive problem solver

Nice to Have

Prior experience designing for the restaurant or retail sector
Background in loyalty programs or customer experience initiatives

Qualifications

Educational background or equivalent work experience

Benefits & Perks

Voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability
Retirement savings plan
Service bonus and holiday pay plans (up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under applicable state or local plan

Working at Kelly Services

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Kelly values diversity and inclusion, and is dedicated to building an inclusive team of varied backgrounds, communities, perspectives, and abilities. Kelly supports career growth, learning, and achievement, emphasizing a supportive and inclusive work environment.

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