Marketing and Customer Strategy - Director Marketing and Customer Strategy - Director

About the Role

Key Responsibilities

• Support the Executive Director through insights generation, recommendations, and management of key workstreams within the broader body of work and team priorities.
• Project management, leadership presentation creation, and communications needed to drive work forward.
• Partner with internal and external teams to generate and disseminate analytics and insights.
• Identify opportunities for integration and process improvement across lines of business and marketing functions.
• Manage relationships with leaders, deeply understand their business segment dynamics, goals, objectives, and priorities.
• Build networks and strong relationships to influence and impact change across the organization.

Requirements

• 10+ years of professional strategic work experience in retail, CPG, or related fields.
• Experience in customer strategy is a plus.
• Strong business acumen and ability to lead complex initiatives with minimal oversight.
• Excellent written and verbal communication skills, with experience in creating and presenting senior-level presentations.
• Data-driven, proactive problem solver with analytical thinking and superior problem-solving skills.
• Ability to foster cross-functional relationships and operate comfortably in a matrixed environment.
• Bachelor's degree or equivalent (HS Diploma and 4 years of experience); MBA preferred.

Nice to Have

• Strategic background, with consulting experience preferred but not required.
• Comfort with ambiguity, passion for learning, and an entrepreneurial spirit.

Qualifications

• Bachelor's degree or equivalent (HS Diploma and 4 years of experience).
• Experience in strategic roles, with a preference for consulting background.

Benefits & Perks

• Comprehensive and competitive pay and benefits package.
• Affordable medical plan options.
• 401(k) plan including matching contributions.
• Employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, tuition assistance, retiree medical access, and other benefits depending on eligibility.