Marketing Automation and Operations Specialist

Oregon Shakespeare Festival

Ashland, OR

Full Time

Mid Level

60k-70k

about 1 month ago

Job Description

About the Role

The Oregon Shakespeare Festival (OSF) is seeking a tech-savvy, detail-driven Marketing Automation & Operations Specialist to help connect with audiences in smarter, more strategic ways. The role involves blending creativity with data, streamlining processes, and building engaging customer journeys within a renowned theatre arts organization that values inclusion, diversity, and community engagement.

Key Responsibilities

Build targeted, high-impact email and SMS campaigns—from pre- and post-show messages to upsells and reengagement flows—using Prospect2 and Tessitura.
Partner with creative, development, IT, and other departments to align campaigns and share insights.
Serve as the main contact for digital marketing partners, track creative requests, and ensure ads meet specifications and deadlines.
Generate marketing and sales performance reports, manage audience research requests, and keep CRM data clean and reliable.
Manage expense reconciliation, maintain organized records in AirTable, and streamline workflows in Asana.

Requirements

Have a Bachelor's degree (or equivalent experience) in computer science, data management, communications, business, or related fields.
Bring 2+ years' experience in data management/analytics or CRM administration, with proven ability to lead in this area.
Be highly skilled with Tessitura CRM and Active Campaign/Prospect2, and able to train others on these tools.
Communicate clearly, manage time effectively, and excel at juggling multiple priorities.
Have a passion for emerging digital platforms and audience engagement strategies.
Know industry regulations (CAN SPAM, CCPA, GDPR, CTIA, etc.) and apply them to work.

Nice to Have

Experience in the cultural, tourism, or entertainment sectors.

Working at Oregon Shakespeare Festival

OSF is committed to inclusion, diversity, equity, and accessibility, creating a space of belonging for all audiences and employees. The organization nurtures and supports artists, values collaborative artmaking and performance, and emphasizes responsible stewardship of resources and sustainable practices. OSF aims to serve the public good and engage with its community of artists, audiences, staff, and supporters worldwide.

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