Marketing Concierge

About the Role

Key Responsibilities

• Conducts pre-arrival calls to owners, renters, and exchangers, confirming appointments with guests to ensure tour reservations and improve show rate.
• Completes required paperwork accurately and completely for each tour.
• Checks availability so as to not overbook tour waves.
• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Follows gifting procedures to ensure costs are met monthly.
• Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
• Distributes only HGV-authorized information, collateral, and materials.
• Maintains location operating standards.
• Carries out all other reasonable requests by management that one is capable of performing.
• Contacts appropriate management with any guest issues.

Requirements

• Experience in customer service for at least a year.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).

Nice to Have

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Qualifications

• Experience in customer service for at least a year
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry
• Computer proficiency with the ability to learn and operate multiple customer service software applications
• Professional verbal, interpersonal, guest relations and etiquette skills
• Proficiency in English (speak, read, write)

Benefits & Perks

• Driven hourly pay
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• GO Hilton Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing