Marketing Excellence Operations Manager

About the Role

Key Responsibilities

• Enable a learning agenda that promotes learning in the flow of work.
• Own and manage the Marketing Excellence digital experience, including LMS support.
• Design, develop, and maintain engaging e-learning content and a user-friendly learning portal.
• Oversee day-to-day operations such as planning, timelines, and cross-functional coordination to ensure a seamless learning experience.
• Coordinate and lead calls with markets and functions to gather and synthesize the Marketing Learning Agenda.
• Manage KPIs, including capability measurement and skills assessments, to track progress and effectiveness.
• Be at the forefront of how marketers learn, including AI-powered tools, workflow learning, and team-based capability learning.
• Collaborate with the marketing excellence team to support marketing effectiveness initiatives.

Requirements

• Bachelor's degree in Marketing, Education, Instructional Design, or a related field.
• 5+ years of experience in learning and development, marketing operations, or related fields.
• Strong understanding of digital learning platforms and e-learning content development.
• Excellent organizational, communication, and project management skills.
• Proven ability to drive marketing effectiveness through operational excellence.
• Ability to manage complexity across multiple global brand teams and work comfortably with ambiguity.

Nice to Have

• Experience working in or with a global-local matrixed organization.
• Familiarity with marketing frameworks or capability models.
• Ability to translate strategic intent into operational plans.
• Proficiency with learning science and tools.
• Strong stakeholder management and influencing skills.

Qualifications

• Bachelor's degree in relevant field.
• Minimum of 5 years of experience in related areas.

Benefits & Perks

• Competitive salary ranging from $124,100 to $175,200 depending on location, skills, and experience.
• Paid holidays, vacation, volunteer time, and more.
• Learning and development opportunities.
• Comprehensive benefits package.