Sr. Marketing Operations Manager
Microsoft
Job Description
About the Role
Microsoft Advertising Marketing's mission is to drive business growth through marketing strategies that connect with customers and accelerate demand. We work every day to elevate Microsoft Advertising as a must-buy for esteemed brands, agencies, and small businesses. We aspire to set the gold standard in marketing and brand building using generative AI and modern technology while embracing boldness in our execution. We are building one of the very first Frontier Marketing Teams—defined by high-agency, AI-fluent marketers who deliver personalized, agentic experiences at scale. We succeed by working together with a growth mindset. Join us at a pivotal moment of transformation as we modernize our Martech stack. We're seeking a visionary Sr. Marketing Operations Manager to architect and scale operations for our new marketing automation platform. This role involves designing processes, governance models, operational goals, and measurement systems; defining a capability roadmap; ensuring campaign governance and vendor management; forecasting marketing pipeline health; translating business needs into platform requirements; and leading operational execution. The role requires deep cross-functional collaboration with teams such as Growth Marketing, Sales, Operations, Product, and Engineering. Our culture emphasizes respect, integrity, accountability, inclusion, and a growth mindset, fostering an environment where everyone can thrive.
Key Responsibilities
- Drive large-scale planning, identify key milestones, develop plans, and lead team discussions to seek solutions.
- Estimate and articulate business impacts, anticipate outcomes, and oversee planning documents to ensure action and execution.
- Work across teams to provide status updates, drive progress, resolve conflicting priorities, and overcome barriers.
- Discover insights into data using exploratory techniques and turn insights into action-oriented information for senior stakeholders.
- Identify opportunities for solutions beyond direct responsibilities and communicate findings to inform decision-making.
- Track deliverables and timelines, oversee governance, and socialize issues prior to implementation.
- Orchestrate program deliverables, manage and influence senior stakeholders, support executive communications, and collaborate across teams.
- Develop metrics, targets, and measurement plans at the program level, contribute to operational reporting, and track key metrics.
- Communicate metrics across stakeholders, land feature improvements, and provide strategic business inputs.
- Research and interview stakeholders about impacts of potential changes, develop business justifications, and understand the competitive landscape.
Requirements
- Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years of marketing operations, revenue operations, email operations, growth or performance marketing OR equivalent experience.
- 3+ years marketing technology/process improvement experience focused on B2B email and marketing automation platforms.
- Experience in Advertising or AdTech Industry for 3+ years.
- Experience with Dynamics Marketing or Dynamics CRM Platform for 3+ years.
Nice to Have
- Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years of relevant experience.
- 8+ years of marketing operations, revenue operations, email operations, growth or performance marketing experience.
Qualifications
- Bachelor's Degree in relevant fields (Business, Marketing, Communications, etc.)
- 3+ years in marketing technology/process improvement
- Experience in advertising or AdTech industry
Benefits & Perks
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
Working at Microsoft
Our culture emphasizes respect, integrity, and accountability. We foster an inclusive environment where everyone can thrive, driven by a growth mindset, innovation, collaboration, and shared goals.
Job Details
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About Microsoft
Website
microsoft.com
Location
Redmond, WA
Industry
Software Publishers
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