Marketing Operations - Journey Builder

Mathys+Potestio

Cupertino, CA

Contract

Senior

164k-172k

11 days ago

Job Description

About the Role

This role supports the development and execution of multi-channel customer communications, driving user engagement and awareness across a variety of services. The role collaborates cross-functionally with teams across marketing, product, and engineering to enable seamless on-device messaging experiences at scale.

Key Responsibilities

Develop, test, and deploy customer journeys that support product goals and strategic marketing initiatives.
Partner with internal stakeholders to ensure all plans, deliverables, and risks are properly aligned for global, large-scale initiatives.
Monitor campaigns, identify optimization opportunities, and support operational efficiency.
Contribute to building internal documentation such as best practice playbooks and training resources to support the team's long-term success.

Requirements

5+ years of experience in marketing operations, CRM, or lifecycle marketing.
Passion for marketing automation and operational excellence with a strong foundation in campaign development and customer journey orchestration.
Proficient in CRM/ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, or Oracle Responsys.
Strong skills in logical reasoning and analytical problem-solving (SQL knowledge preferred).
Familiar with global-scale operational planning and cross-functional collaboration.
Skilled in collaborating with marketing, engineering, and product teams.
Able to work independently and manage multiple priorities with attention to detail.
Flexible and adaptable to evolving project scopes and team needs.
Strong written and verbal communication with exceptional attention to detail.
Resourceful, calm under pressure, and proactive in identifying areas for process improvement.
Bachelor's degree in marketing, communications, business, or equivalent work experience.
Background in marketing operations, customer journey design, or CRM platform management.
Experience with cross-functional project management and campaign analytics.
Please include a current resume for consideration.

Qualifications

Bachelor's degree in marketing, communications, business, or equivalent work experience.

Benefits & Perks

PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length-of-service and hour requirements.

Working at Mathys+Potestio

Mathys+Potestio values applicants of all backgrounds and experiences. They do not discriminate based on race, color, national or ethnic origin, age, religion, disability, sex, gender, sexual orientation, military status, genetic information, or any other characteristic protected under applicable law.

Apply Now