Marketing Operations Manager - 33163

Splunk

Full Time

Mid Level

98k-130k

17 days ago

Job Description

About the Role

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. We are seeking a Marketing Operations Manager to join our team to support application configuration changes, drive system improvements, and provide global user support and enablement. In this role, you will partner closely with cross-functional teams across Marketing, IT, and Sales to ensure our systems are optimized for efficient data flow, sales productivity, and comprehensive reporting throughout all funnel stages.

Key Responsibilities

Collaborate with global stakeholders to convert business needs into technical requirements in order to independently build, test and launch lead distribution, data governance, and sales prospecting related workflows
Partner with IT development teams to implement enhancements within Salesforce, adhering to Agile methodology
Provide hands-on troubleshooting for system related issues and serve as a resource for questions around lead management, marketing and sales processes, and operations best practices
Manage and support integrations between Salesforce and other marketing and sales tools to ensure smooth and consistent flow of leads to sales teams
Manage and resolve a high volume of support tickets using ServiceNow, Jira, and Workfront
Build process documentation, standardize reporting and provide enablement for users

Requirements

4+ years demonstrated experience in marketing operations or similar operations functions (e.g. Sales Ops, Business Ops)
Expertise in administering sales and marketing tools such as Salesforce, Marketo, LeanData, and Outreach
Highly skilled at time-management, meticulous with details and high standards for project delivery
Strong verbal and written communication skills, able to translate complex concepts for diverse audiences

Qualifications

Educational background or certifications are not explicitly specified but implied experience in marketing or sales operations

Benefits & Perks

Competitive salary range of $97,600 - $129,900
Access to quality medical, dental, and vision insurance
401(k) plan with Cisco matching contribution
Short and long-term disability coverage
Basic life insurance and wellbeing offerings
Up to twelve paid holidays per year, including one floating holiday and a day off for birthdays
Vacation time accrual and flexible time off policies
Paid sick time off with carryover options
Additional paid time for volunteering and community service
Performance-based incentive pay for sales roles with detailed incentive structure

Working at Splunk

We approach our work with kindness, fostering a supportive environment where employees are encouraged to bring their full selves, including their joy and passion, to help organizations be their best while reaching new heights with a team that has their back.

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