Marketing Operations Manager

Cisco

Full Time

Mid Level

98k-130k

14 days ago

Job Description

About the Role

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Key Responsibilities

Collaborate with global stakeholders to convert business needs into technical requirements in order to independently build, test and launch lead distribution, data governance, and sales prospecting related workflows
Partner with IT development teams to implement enhancements within Salesforce, adhering to Agile methodology
Provide hands-on troubleshooting for system related issues and serve as a resource for questions around lead management, marketing and sales processes, and operations best practices
Manage and support integrations between Salesforce and other marketing and sales tools to ensure smooth and consistent flow of leads to sales teams
Manage and resolve a high volume of support tickets using ServiceNow, Jira, and Workfront
Build process documentation, standardize reporting and provide enablement for users

Requirements

4+ years demonstrated experience in marketing operations or similar operations functions (e.g. Sales Ops, Business Ops)
Expertise in administering sales and marketing tools such as Salesforce, Marketo, LeanData, and Outreach
Highly skilled at time-management, is meticulous with details and has high standards for project delivery
Strong verbal and written communication skills, able to translate complex concepts for diverse audiences

Nice to Have

Experience with Agile methodology
Experience supporting integrations between marketing and sales tools

Qualifications

Educational background or certifications are not explicitly specified in the description

Benefits & Perks

Competitive salary range of $97,600 - $129,900
Medical, dental, and vision insurance
401(k) plan with Cisco matching contribution
Short and long-term disability coverage
Basic life insurance
Up to twelve paid holidays per year, including one floating holiday and a day off for birthdays
Vacation time: up to 16 days annually for non-exempt employees; flexible vacation policy for exempt employees
Sick time off: 80 hours provided on hire date and annually, with up to 160 hours maximum carryover
Paid time off for critical or emergency issues and community volunteering
Performance-based incentive pay for sales roles, with detailed incentive structure

Working at Cisco

Our culture emphasizes kindness, passion, joy, and supporting each other to reach new heights. We value diverse backgrounds and are committed to an inclusive environment where all employees are treated equally and with respect.

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