Marketing Operations Manager

Synchronoss Technologies

Bridgewater, NJ

Full Time

Senior

about 2 months ago

Job Description

About the Role

Synchronoss Technologies (Nasdaq: SNCR), a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content. We are seeking a Marketing Operations Manager to drive the operational execution of marketing programs that support growth, retention, and go-to-market efforts for our Tier 1 and Tier 2 customer accounts. This role is high-visibility and impactful, contributing across digital, retail, and channel marketing programs, with a focus on execution and process improvement.

Key Responsibilities

Partner with Marketing, Account Directors, and cross-functional teams to operationalize marketing and subscriber strategies.
Own the executional roadmap for growth and retention programs, from planning through delivery and postmortem analysis.
Be the go-to expert for marketing operations processes-supporting internal workflows, submissions, tools, and reporting.
Develop, manage, and improve digital and retail/channel marketing initiatives.
Provide clear feedback on program performance: what worked, what didn't, and what to change next time.
Help implement new tools and technologies that enhance communication and marketing effectiveness.
Support customer evaluations for new ventures or partner opportunities, including go-to-market readiness.
Identify inefficiencies and continuously recommend improvements to enhance speed, accuracy, and scalability.

Requirements

5+ years in marketing operations or similar executional marketing roles.
Hands-on experience with digital and/or retail campaign execution (not design).
Proficiency in campaign reporting and working with modern analytics tools.
Expert-level Excel or Google Sheets skills (formulas, analysis, reporting).
Experience building and executing growth-focused marketing programs.
Comfortable owning administrative and project-level responsibilities-this is a hands-on role.
Strong communicator with a mindset for ownership and follow-through.

Nice to Have

Experience in telecom, broadband, mobile, or digital communications industries.
Familiarity with growth marketing or subscriber acquisition strategies.
Project management experience (certification not required).
Exposure to Lean/Six Sigma or similar operational excellence methodologies.
Growth Marketing GTM Strategies and Tactics.
The ability to craft powerful presentations that tell a story and make the necessary point on that topic.

Benefits & Perks

Competitive Salary + Bonus
Flex Time PTO
Healthcare
401K
Vision
Dental

Working at Synchronoss Technologies

Synchronoss is proud to be an Equal Opportunity Employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.

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