Marketing Operations Manager

About the Role

Key Responsibilities

• Manage logistics for print, mail, signage, large-format graphics, and promotional items, ensuring deliverables meet quality and safety standards, timelines, and budgets
• Clearly communicate project requirements to vendors, and relay vendor specifications — such as deadlines and file formats — to stakeholders
• Manage reviews and approvals for physical and digital proofs, ensuring timely markups, adjustments, and sign-offs
• Facilitate the proper archiving of final production files
• Maintain a well-organized sample library
• Coordinate direct mail with internal departments and external vendors such as the U.S. Postal Service and mail houses
• Communicate postage options, submit recipient lists, and track inventories of print assets (e.g., stationery, brochures)
• Ensure designs comply with postal regulations
• Track and manage project costs in compliance with the College's purchasing procedures
• Prepare, submit, and maintain accurate records of purchase orders, invoices, requisitions, and expense reports
• Process and submit vendor and freelancer invoices for approval and payment; manage logging of invoices into department's master budget
• Manage the office's inbound and outbound mail and package deliveries
• Monitor the office's phone line and email inbox, forwarding or responding to inquiries as appropriate
• Advise on selecting and ordering promotional items
• Order general office supplies and other routine departmental purchasing needs
• Perform other duties as assigned by supervisor

Requirements

• Five years' experience and/or proven expertise in operations, project management, print production, and/or mailing services
• Strong organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
• Competency with bookkeeping functions such as tracking budgets and processing invoices
• Excellent written and verbal communication skills
• Technical aptitude and desire to learn about products, tools, and opportunities to continuously improve work
• Primarily sedentary work involving extended periods of sitting and significant computer use
• Frequent verbal and written communication required
• Capacity to organize and synthesize detailed information
• Regular walking, standing, and lifting

Nice to Have

• Competency in Adobe Creative Cloud (InDesign, Photoshop, Illustrator), as it pertains to preparing files for production
• Experience working with higher education or non-profit organizations
• Ability to travel regionally to print vendors, mail houses, etc. (mileage reimbursable per IRS rates)

Qualifications

• Educational background is not explicitly specified in the description