Marketing Operations Manager PMO

About the Role

Key Responsibilities

• Define, implement, and continuously improve the PMO strategy, ensuring alignment with the organization's overall objectives.
• Establish and maintain standardized process and tools across the Customer Office.
• Oversee the project portfolio, ensuring the timely and cost-effective delivery of projects managing prioritization and governance, balancing business needs, resources, and risk.
• Lead the successful execution of large, complex projects, ensuring they meet scope, time, cost, and quality targets.
• Develop and manage project timelines, budgets, and resources identifying and mitigating project risks and issues, advancing further as needed.
• Collaborate with key members to manage expectations and ensure alignment throughout the project lifecycle.
• Build and maintain strong relationships including executives, department heads, and external partners.
• Provide regular updates and reports to senior leadership on project status, risks, and outcomes.
• Communicate project goals, objectives, and progress effectively to various internal and external audiences.
• Establish key performance indicators (KPIs) to measure the success of projects and the PMO function.
• Monitor project performance against agreed-upon metrics, adjusting strategies and resources as needed to ensure successful delivery.
• Generate and present reports for senior leadership, identifying trends, lessons learned, and areas for improvement.
• Find opportunities for continuous improvement in project management processes, tools, and methodologies.
• Drive the adoption of standard methodologies and innovation in project execution and governance.
• Promote the use of project management software and tools to streamline processes and enhance productivity.

Requirements

• 5-7 years of experience in project and portfolio management, with at least 3-5 years in a management role.
• Proven success in managing large-scale, complex projects and leading cross-functional teams.
• Expertise in project management methodologies (Agile, Waterfall, Hybrid) and tools (Microsoft Project, Jira, Smartsheet).
• Strong leadership, communication, decision-making, and conflict-resolution abilities.
• Strong grasp of budgeting, financial oversight, and risk management practices.
• Skilled at influencing partners across all levels, including senior leadership.
• Bachelor's degree or equivalent experience.

Nice to Have

• Experience working in a fast-paced, dynamic environment.
• Experience with portfolio management and strategic planning.

Qualifications

• Bachelor's degree or equivalent experience.

Benefits & Perks

• Robust medical, pharmacy, dental and vision coverage.
• Access to onsite wellness center and pharmacy at Columbus, OH home office.
• 401k with company match and Associate Stock Purchase with discount.
• No-cost mental health and wellbeing support through Employee Assistance Program (EAP).
• Paid time off and paid parental leave.
• Family and lifestyle programs including family building benefit, childcare discounts, and insurance options.
• Tuition reimbursement and scholarship opportunities.
• 40% merchandise discount and gratis.