Marketing Representative In House

About the Role

Key Responsibilities

• Generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
• Providing both customer and concierge services to all guests, projecting a professional company image.
• Confirming appointments with guests to ensure tour reservations and improve show rate.
• Completing required paperwork accurately and completely for each tour.
• Checking availability to prevent overbooking tour waves.
• Ensuring guests meet minimum eligibility for gifts or promoting courtesy tours, following gifting procedures to meet monthly costs.
• Providing location-related guest service to resort guests and visitors, including advising guests on resort services and distributing only HGV-authorized information, collateral, and materials.
• Maintaining location operating standards.
• Carrying out all other reasonable requests by management that one is capable of performing.
• Contacting appropriate management with any guest issues.

Requirements

• Experience in customer service for at least a year.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone.
• Proficiency in English (speak, read, write).

Nice to Have

• Minimum of 2+ years' experience selling and booking tours, activities, and concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Qualifications

• Experience in customer service for at least a year.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations, and etiquette skills.
• Proficiency in English (speak, read, write).

Benefits & Perks

• Potential six-figure income with the most competitive compensation structure in the industry.
• A Culture of Belonging: Feel empowered in a welcoming, inclusive environment where teamwork and passion drive success.
• Unparalleled Benefits & Travel Perks: Enjoy industry-leading benefits, travel discounts, and exclusive experiences at world-class resorts.
• Endless Growth Opportunities: From mentorship programs to leadership training, we invest in your future.