Marketing Representative In House

About the Role

Key Responsibilities

• Receive pre-arrival allocations of upcoming guests, including Hilton Grand Vacations Club Members, RCI exchangers, renters, and marketing identified customers staying on property.
• Call assigned leads before their arrival to offer customer/marketing services and invite eligible guests to qualified timeshare sales presentations during their stay.
• Conduct in-room calls to owners, renters, and exchanges after check-in to book them on presentations if not scheduled face-to-face at check-in.
• Provide customer service to all guests, projecting a professional company image.
• Follow up with guests and provide ongoing customer service.
• Champion Hilton quality customer care culture across all marketing channels.
• Handle personal workloads and update reports accordingly.
• Distribute only authorized information, collateral, and materials.
• Maintain location operating standards and follow gifting procedures.
• Support guest and concierge services, assist with tour or marketing issues, and communicate guest needs to resort operations.
• Confirm appointments with guests to ensure tour reservations and improve show rates.
• Ensure all marketing initiatives are being delivered effectively.
• Build and cultivate a team environment.

Requirements

• Must be available to work weekends, holidays, mornings, nights, and any other days/hours as required by business needs.
• Carries out all reasonable requests by management.
• Requires intermediate knowledge of Microsoft Office and operating systems.

Qualifications

• Intermediate Microsoft Office and operating system knowledge.

Benefits & Perks

• Excellent earnings package and uncapped commissions.
• Outstanding health care options including medical, dental, and vision coverage.
• Paid Time Off (PTO) for rest, relaxation, or recuperation.
• Automatic enrollment in the HGV Retirement Savings Plan.
• Employee Discount Program (HiltonGO) with stays at Hilton Hotels for as low as $40 per night, plus Friends & Family discounts.
• First day benefits for new employees.