Mgr Client Analytics

Safelite

Columbus, OH

Full Time

Senior

13 days ago

Job Description

About the Role

This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you will lead a talented team of analysts focused on delivering high-impact analytics, intuitive dashboards, and actionable insights that shape business strategy. This role is all about driving clarity from complexity—translating data from multiple sources into compelling stories that influence key decisions across the organization. You will collaborate closely with cross-functional partners, guide reporting excellence, and champion a culture of continuous learning and curiosity through mentorship and best practice development. If you thrive in a fast-paced environment where analytics meets strategy, this is your opportunity to lead and make a measurable impact.

Key Responsibilities

Collaborate across the business: Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks, and opportunities that may impact the business and communicate their implications effectively. Work cross-functionally to align on data strategy and deliver meaningful, business-relevant insights to a wide audience.
Lead insightful analytics and modeling: Perform advanced qualitative and quantitative analyses, including modeling and scenario planning, to support strategic initiatives. Develop standard and ad hoc reports that translate complex data into actionable insights and business recommendations. Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences.
Lead and develop talent: Lead and support the growth of the analyst team through coaching, training, and knowledge sharing.
Drive reporting, analytics and modernization and visualization excellence: Design, develop, and maintain dashboards and tools that monitor key business metrics using data visualization best practices. Enable and evolve self-service capabilities for stakeholders to access insights independently. Ensure accuracy and reliability through automation, consolidation, and continuous improvement of reporting processes.
Performs other duties as assigned.
Complies with all policies and standards.

Requirements

Bachelor's Degree in related field
4-6 years relevant experience in an analytics role
1-3 years people leadership experience
Demonstrated expertise in data visualization, with the ability to design dashboards, create impactful visualizations, and deliver complex reporting and analytics solutions
Proficient in leading business intelligence tools such as SQL, Tableau, Cognos, Power BI, and Looker, as well as Microsoft Office Suite (Excel, PowerPoint)
Strong verbal and written communication skills, with a focus on translating data into compelling narratives
Highly adaptable with excellent time management skills in fast-paced, evolving environments
Meticulous attention to detail and a strong commitment to data accuracy and integrity
Well-organized with the ability to manage multiple priorities effectively
Capable of working independently while also thriving in collaborative, cross-functional teams

Nice to Have

Master's Degree

Qualifications

Bachelor's Degree in related field (required)
Master's Degree (preferred)

Benefits & Perks

Not explicitly specified in the description, but references to building a fulfilling career and encouraging work-life balance are included.

Working at Safelite

The company values a culture of continuous learning, curiosity, diversity, and collaboration. They emphasize building a fulfilling career while supporting work-life balance and fostering an inclusive environment.

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