Mgr External Communication Delivery

About the Role

Key Responsibilities

• Manage the Customer Notice process for multiple, recurring weekly distributions, including composition, copyediting, and coordination of final review approvals.
• Ensure timely execution and dissemination of clear, concise, and useful copy coordinated among multiple team members.
• Support content creation and file hosting on cmegroup.com, including PDF updates, checking digital content for accuracy and brand standards, and coordinating content with internal stakeholders.
• Research and apply information architecture and content strategy techniques to distill information from multiple sources.
• Collaborate with tool support teams to ensure accountability and timeliness for all team requests via JIRA or WorkFront tickets.
• Liaise with project teams and customer-facing analysts to support updated/new functionality and product launches, track launch schedules, and publish related external customer content.
• Mentor and guide colleagues on communication best practices, evolving internal processes, and ensure processes are documented for reuse and training.
• Analyze usage statistics and trends to recommend improvements in content, design, and functionality.
• Liaise with email tool owners to align solutions with stakeholder requests, inform the communication team of tool updates, and address impacts on customer notices and templates.

Requirements

• 5+ years of relevant experience sending external communication via an email automation tool such as Salesforce/Marketing Cloud, XMatters, or other modern mass email distribution tools.
• 2+ years managing direct reports or leading a team, including mentoring and performance reviews.
• Ability to manage multiple projects simultaneously and adjust priorities while maintaining content accuracy under deadlines.
• Bachelor's Degree in English, Communications, Technical Editing or Technical Communication, Journalism, Marketing, or similar field.
• Strong attention to detail and experience editing technical customer-facing copy.
• Experience with Content Management Systems and web-based tools such as AEM, Google Workspace, website design, and basic HTML.
• Knowledge of financial market trading technology (API messaging and services) and trading platform usage, ideally for listed derivatives or cash markets.

Nice to Have

• Experience using JIRA and Confluence.

Qualifications

• Bachelor's Degree in relevant field.

Benefits & Perks

• Competitive total rewards package including salary, annual bonus, and equity program.
• Comprehensive health coverage.
• Retirement packages including 401(k) and pension plan.
• Education reimbursement provisions.
• Paid time off and mental health benefits.