Mgr, In House Marketing

About the Role

Key Responsibilities

• Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
• Manage representative performance standards and penetration
• Design programs to increase tour flow during off-season months
• Maintain site penetration above approved levels without generating guest complaints
• Maintain tour and/or gifting costs below approved or budgeted levels
• Hold weekly meetings with all associates to address procedures, policies, issues, and programs
• Ensure weekly In-House reports are submitted to In House by set deadline
• Manage Concierge Front Desk and/or In House Marketing personnel, including ensuring accurate daily, weekly, and monthly reporting from both a Concierge and Financial standpoint
• Perform assigned duties in compliance with Company policies, procedures, business ethics, FLSA regulations, and all applicable laws, ensuring confidentiality, reliability, quality, and productivity
• Perform other duties as required

Requirements

• High School Diploma or equivalent
• One year of Timeshare, Management, and Customer Service experience
• Experience with Concierge, Web Based Reporting, and basic check-in procedures
• Customer service and quality fundamentals
• Proficiency with MS Office Suite
• Detailed-oriented with strong analytical and problem-solving skills
• Ability to think strategically and analyze information timely and accurately
• Strong interpersonal communication skills to deal effectively with all levels of the organization

Benefits & Perks

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities