Mgr Marketing, MarTech/Customer Service Tech - LTL/Freight

About the Role

Key Responsibilities

• Manage and mentor a high-performing team of MarTech professionals focused on automation, analytics, CRM, campaign operations, customer service, and digital platforms.
• Lead the development and execution of the marketing technology and customer service roadmap.
• Select, implement, and optimize best-in-class marketing tools and platforms (e.g., MAP, CRM, CDP, DAM, analytics, attribution, and personalization engines).
• Serve as a strategic partner to marketing, customer service, sales, IT, and data teams.
• Own the technical integration of MarTech and Customer Service systems with internal infrastructure and data sources, prioritizing flexibility, security, and scale.
• Ensure seamless tech integrations and enable unified customer experiences.
• Build and evolve data flows across platforms, ensuring proper tagging, governance, and real-time access to actionable insights.
• Establish strong vendor relationships and manage contracts, SLAs, and renewals.
• Evangelize innovation across the organization.
• May be responsible for a market segment including development, marketing research and analyses, pricing, and advertising.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree/equivalent in business, finance, marketing or other directly related discipline.
• Five (5) years directly related experience in planning and analyses.
• Demonstrated computer skills.
• Strong basic management, human relations, communication, and analytical skills.

Nice to Have

• More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.

Qualifications

• Educational background in business, finance, marketing, or related discipline.

Benefits & Perks

• Health, vision, and dental insurance.
• Retirement benefits.
• Tuition reimbursement.
• Position offers a pay range of $9,208.38/month - $16,575.08/month.
• Eligible for additional pay, premiums, or bonuses.