Operations Analyst CC/CL

PayJoy

Lima, OH

Full Time

Mid Level

24 days ago

Job Description

About the Role

The CC/CL Operations Analyst is responsible for coordinating and executing card logistics and operations to guarantee card business growth and operational scalability at PayJoy. This role involves managing logistics, process improvement, vendor coordination, and supporting product and customer research efforts within a mission-first financial service provider dedicated to underserved customers in emerging markets.

Key Responsibilities

Manage all aspects of card logistics, including placing card printing orders and stock management to guarantee cards availability at all times.
Work hand in hand with logistics vendors to ensure timely delivery of cards while adhering to delivery goals and quality standards.
Create and improve operational processes to ensure CC ops readiness by scalable processes and agile resolution of issues on the card delivery process.
Settle and pay logistics and card manufacturing invoices issued by our vendors.
Ensure bug resolution and product improvements needed related to the product are properly requested (written communications with Product team, add tickets in Jira in English) and implemented.
Perform customer research as needed working along with our Branding and UX team.
Drive post-mortem reports and share visibility with stakeholders.
Manage tester's devices inventory.

Requirements

Bachelor's degree in Economics, Management, Finance or a related field.
Solid experience working in Operations, Logistics, Customer service, or Project Management, creating and improving operational processes with a high level of autonomy.
Outstanding organization, detail-oriented, problem-solving orientation, analytical and structured communication skills.
Strong technology skills (Google Suite or Office, especially Excel, etc.).
Strong analytical thinking skills, interpret and use data to guide strategic and operational decisions.
Previous experience working with a global team in English.

Benefits & Perks

100% Company-funded Health for employees and immediate family members.
Phone finance, Headphone, home office equipment and fitness perks.
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk

Working at PayJoy

PayJoy is committed to principles such as Ownership, Transparency & Directness, Focus on Scale, Diversity, Speed, and Active Listening. The company values work-life balance and strives to create an inclusive environment that embraces diversity and active listening, fostering a mission-driven and innovative workplace culture.

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