Operations Program Manager

About the Role

Key Responsibilities

• Serve as the primary point of intake for new operations-related project requests from internal stakeholders.
• Partner with requesters to define project scope, goals, deliverables, timelines, and resource needs.
• Evaluate and prioritize incoming projects based on alignment with strategic goals, capacity, and impact.
• Facilitate alignment and communication across cross-functional teams to ensure seamless project execution.
• Act as a bridge between departments, identifying dependencies, removing blockers, and enabling collaboration.
• Lead regular project status meetings and maintain clear documentation of decisions, risks, and milestones.
• Drive multiple concurrent operational initiatives through to completion, ensuring timely and quality delivery.
• Track progress, identify risks, and proactively implement mitigation strategies.
• Ensure stakeholders are kept informed and engaged throughout the project lifecycle.
• Design and develop new reports and dashboards that provide operational visibility and enable data-driven decisions.
• Analyze project data and performance metrics to derive insights and inform continuous improvement.
• Present updates and findings to senior leadership in a clear and compelling format.

Requirements

• 3-5+ years of experience in project management, operations, or business strategy roles.
• Proven track record of managing complex projects across multiple functions.
• Strong understanding of project management methodologies and tools (e.g., Asana, Jira, Smartsheet, etc.).
• Excellent written and verbal communication skills.
• Willingness to report to Headquarters in Lehi, UT as requested.

Benefits & Perks

• Medical (+ HSA company contribution)
• Dental
• Vision
• Long Term Disability
• Short Term Disability
• 401(k) with a company match
• PTO
• 10 Paid Holidays