Operations Project Manager

About the Role

Key Responsibilities

• Manage the full lifecycle of multiple, concurrent projects, of varying complexity & stages of implementation; from planning and resource allocation to execution and timely completion, aligning all efforts with business priorities.
• Develop comprehensive project plans by assembling cross-functional teams, and leveraging robust project management methodologies to ensure successful implementation across system, technology, and validation phases.
• Drive operational readiness for new product innovations (NPIs), leveraging an operational checklist and creating essential documentation to ensure seamless pre-launch preparation and post-launch success.
• Utilize strong critical and strategic thinking to proactively identify and manage cross-team dependencies, critical paths, and potential risks, ensuring project success and mitigating schedule or scope issues.
• Communicate project status and key metrics effectively to project sponsors, key stakeholders, and senior leadership, ensuring alignment and transparency.
• Develop tailored status updates for executive level review.
• Cultivate strong cross-functional relationships to gain deep insights into operational processes, challenges, and interdependencies, to improve future engagements.
• Use these relationships to influence policies and practices across the organization.
• Champion continuous improvement within the Operational Readiness team, actively seeking ways to create, simplify, and unify processes, practices, and team culture.

Requirements

• Bachelors of Arts or Science Degree.
• Knowledge of the Product Life Cycle.
• Knowledge of the software development life cycle (SDLC) and Agile methodology.
• Minimum of 3 years in a program/project management role managing multiple concurrent projects.
• Adept in critical & strategic thinking.
• Self-driven, fast learner with ability to manage through ambiguity, while identifying and solving problems with minimal guidance and limited resources.
• An engaging communicator and collaborator with the ability to influence, motivate, and drive cross-functional teams to success.

Nice to Have

• Knowledge of Google Suite products.
• PMP or other project/program management certification.
• Experience with LucidCharts, Google Sheets and Smartsheet.
• Experience building reports and dashboards.