Partner Content and Project Manager

About the Role

Key Responsibilities

• Manage the overall content optimization program with our partners, collaborating closely with the partner's product, UX and business teams; and Travel Guard's partner management, solutions delivery, underwriting, marketing, legal and Rapid Learning Lab teams
• Develop a content strategy, enhanced communication and feedback protocols, joint content creation process and protocols that meet regulatory guidelines and promotes velocity
• Convey and reinforce Travel Guard's content guidelines and principles to our external partners
• Help with ideation of content for partners working closely with Travel Guard's marketing team
• Oversee content submissions and approvals
• Create content guidelines in collaboration with Travel Guard's marketing and legal teams
• Create a repository of content and process documentation
• Work in partnership with the Global Programs' Partner Management and Solutions Delivery teams to manage content initiatives within our roadmaps
• Ensure content projects align with our Partners and Travel Guard's overall content strategy and business objectives
• Establish and maintain efficient workflows for content creation, auditing and production to ensure content guidelines are being met
• Monitor content submissions from creation to execution, identify potential issues and report on content status
• Develop and deliver presentations at a senior client level
• Facilitate content meetings and ensure effective communication among internal and external stakeholders
• Build and develop strong relationships with key stakeholders to improve efficiency and effectiveness
• Assist with other projects, as needed

Requirements

• Background in content management, content creation or similar work experience
• Good understanding of online sales channels, UX principles and analyzing data
• Ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills to effectively interact with team members and stakeholders
• Strong organization skills to prioritize requests and meet deadlines
• Ability to identify problems and propose solutions
• Proficiency in Microsoft Office applications (MS Word, Excel, PowerPoint)
• Excellent communication and interpersonal skills
• Ability to work independently with minimal direction and in a team-oriented environment
• Ability to adapt to shifting priorities
• Ability to work in the Stevens Point, WI office 2-3 days a week

Nice to Have

• Project management experience
• Marketing experience and/or leading marketing initiatives
• Knowledge of insurance market, products and services
• Experience in insurance, fintech/Insurtech, ecommerce and/or account management