People Programs & Experience Manager

About the Role

Key Responsibilities

• Ensure our values are visible, felt, and reinforced across every program, policy, and communication.
• Identify areas where our culture and values may be misaligned and lead efforts to close those gaps.
• Partner with the People Operations & Engagement Manager to bring engagement survey insights to life through programmatic and cultural improvements.
• Support and advise Employee Resource Groups (ERGs), co-developing inclusive programming and equitable governance.
• Activate rituals, campaigns, and experiences that drive connection for both remote and in-office employees.
• Ensure cultural cohesion across our globally distributed team in the US, Canada, India, the U.K., and Germany.
• Own the People Programs calendar and ensure education and celebration of key events, holidays, and awareness months with intention, joy, and respect.
• Design and evolve programs across the employee lifecycle, including onboarding, recognition, feedback, and offboarding.
• Partner with cross-functional teams to ensure smooth and values-aligned onboarding experiences, including managing welcome swag and milestone gifts.
• Use employee feedback and data to iterate and improve the employee experience with intention.
• Lead thoughtful, inclusive change strategies for programming impacting the People team.
• Support leaders, managers, and business partners through transitions with clear messaging, planning tools, and employee enablement resources.
• Act as a trusted voice for internal communications across the company.
• Partner with the Office of the CEO to support All Hands preparation and other key messaging moments.
• Lead People team communications, ensuring messaging is timely, clear, and aligned with company values.
• Maintain consistency in People Team language across communication channels including Slack & Notion, and future channels like newsletters or employee digests.
• Develop storytelling strategies that bring people programs to life and drive employee awareness and engagement.
• Lead or support initiatives reflecting Planful's commitment to CSR and social impact.
• Partner with internal stakeholders and ERGs to design and promote volunteer opportunities, giving campaigns, and community engagement efforts.
• Help shape and evolve CSR approach in alignment with company values and culture, ensuring inclusivity and accessibility.
• Contribute to diversity, equity, and inclusion initiatives by integrating DEI principles into program design, communications, and employee engagement efforts.

Requirements

• 5+ years of experience in employee experience, people programs, internal communications, or change management.
• Deep understanding of how to scale people programs and culture in remote or distributed environments.
• Exceptional communication and storytelling skills with a strong instinct for tone, audience, and clarity.
• A strong program management mindset, with the ability to think strategically, execute precisely, and manage up.
• Passion for building equitable, human-centered workplaces that reflect the lived values of the organization.
• High emotional intelligence, curiosity, and a collaborative working style.

Nice to Have

• Experience working in or with global, distributed teams.
• Knowledge of diversity, equity, and inclusion principles.
• Experience in change management and internal communications.

Qualifications

• Formal educational background or certifications are not explicitly specified, but relevant experience is emphasized.

Benefits & Perks

• 2 Volunteer days, Birthday PTO, and quarterly company Wellness Days.
• 3 months supply of diapers and meal deliveries for the first month of maternity/paternity leave.
• Annual in-person culture kickoff (Planful Palooza) and team-specific offsites in various cities.
• Office hubs in San Francisco, Toronto, and London, with benefits such as home office setup, monthly wifi and cell phone reimbursements.
• Company-wide Mentorship program with executive sponsorship and monthly training programs.
• Employee Resource Groups such as Women of Planful, Parents of Planful, and more.