POS Program Manager

About the Role

Key Responsibilities

• Define and align the POS program roadmap with organizational goals.
• Conduct impact analysis and feasibility assessments for POS initiatives.
• Create detailed project/program plans including scope, milestones, resources, and timelines.
• Collaborate with internal stakeholders (e.g., IT, store operations, finance, marketing).
• Engage with external vendors and technology partners to ensure timely and quality delivery.
• Maintain strong relationships with POS hardware and software providers.
• Lead rollout of POS systems across stores, ensuring minimal business disruption.
• Oversee configuration, customization, and integration of POS solutions with ERP, inventory, and eCommerce platforms.
• Coordinate testing (UAT, SIT) and pilot deployments.
• Manage cross-functional teams of developers, QA, business analysts, and operations staff.
• Facilitate agile ceremonies or structured project management processes (e.g., Scrum, PMP).
• Mentor team members and resolve cross-team dependencies.
• Identify program risks and implement mitigation strategies.
• Track budgets, forecasts, and expenditures to ensure financial control.
• Ensure proper transition from project implementation to support teams.
• Monitor system performance post-deployment and lead continuous improvement efforts.
• Collect feedback from store teams and customers to drive updates and enhancements.
• Ensure adherence to PCI-DSS, data privacy, and security regulations.
• Maintain thorough program documentation, including SOPs, training material, and project records.

Requirements

• Proven track record in managing the delivery and implementation of POS and eCommerce solutions.
• Experience working with leading North American retail customers.
• Strong domain expertise in Point of Sale and eCommerce, including solution delivery, integration, and lifecycle management.
• Program leadership experience involving major POS or eCommerce platforms (e.g., Oracle Retail, SAP Hybris, Shopify, Salesforce Commerce Cloud).
• Experience collaborating with marketing, product, and engineering teams.
• Ability to define and align program roadmaps and conduct impact analysis.
• Experience leading system rollout, configuration, and integration.
• Strong stakeholder management and vendor engagement skills.
• Knowledge of PCI-DSS, data privacy, and security regulations.
• Ability to manage cross-functional teams and facilitate structured project management processes.

Nice to Have

• Experience with agile methodologies such as Scrum.
• Experience with project management tools and software.

Benefits & Perks

• Salary range of $100,000 - $130,000 per year.