Principal Product Manager

About the Role

Key Responsibilities

• Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty's Incident Management product.
• Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces.
• Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response.
• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil.
• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions.
• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality.

Requirements

• 5 or more years of product management experience in SaaS, enterprise software, or developer tools.
• Proven experience building and launching Slack apps with interactive workflows and UI.
• Strong understanding of incident response and DevOps workflows.
• Demonstrated ability to lead high-impact product initiatives across multiple surfaces.
• Excellent collaboration and communication skills across technical and non-technical teams.
• Bachelor's degree from a four-year accredited college or university.

Nice to Have

• Experience with Microsoft Teams apps or integrations.
• Familiarity with AI or AI Agent technologies, including generative or assistive use cases.
• Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences.
• Ability to align stakeholders and drive decision-making across cross-functional teams.

Qualifications

• Bachelor's degree from a four-year accredited college or university

Benefits & Perks

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs