Principal Product Manager, SMB

LegalZoom

Los Angeles, CA

Full Time

Senior

160k-213k

14 days ago

Job Description

About the Role

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. We support a remote-friendly environment that gives employees flexibility and balance, with offices in Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area, though this role is 100% remote based in the Los Angeles area. The company values collaboration, diversity, and innovation, and aims to make legal advice accessible to all.

Key Responsibilities

Define and consistently refine the roadmap to optimize for business results
Execute with excellence on initiatives focused on enabling a scalable, easy to use, and valuable experience for our partners and customers
Balance longer term transformational initiatives with nearer-term value delivery
Own planning and end-to-end execution of features/programs working with business, product design, and engineering teams
Drive customer empathy and advocacy by gaining relevant customer insights from internal and external sources
Dive deep and solve customer and product problems while synthesizing and providing executive level updates and recommendations
Be a trusted partner for fellow product team members and all cross-functional groups
Perform data analysis by tracking and optimizing key metrics
Be available for occasional travel as needed

Requirements

8+ years of experience as a product manager, collaborating closely with Engineering, Design, Data Science, and other cross-functional partners
A deep user empathy for both internal and external customers
End-to-end problem solving skills from product discovery to post-launch monitoring
Excellent data skills, including curiosity, asking the right questions, gathering relevant data points, and analyzing data-backed perspectives
Proven track record of building and delivering successful B2C/B2B products that scale and delight customers
Outstanding storytelling and communication skills, with the ability to adapt style for different audiences
Subscription service or SaaS experience preferred

Nice to Have

Subscription service or SaaS experience

Qualifications

Experience in product management with a focus on customer-centric solutions
Strong analytical and data skills
Excellent communication and storytelling abilities

Benefits & Perks

Medical, Dental, Vision Insurance
401k with Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Fertility benefits
Mental Health support
One Medical membership
Fringe lifestyle benefits up to $250

Working at LegalZoom

LegalZoom values collaboration, diversity, and inclusion. We are committed to making a difference by building a future where access to professional legal advice is available to all. We promote a remote-first environment that supports flexibility, work-life balance, and a culture of innovation and problem-solving.

Apply Now