Principal Program Manager, Advertising Trust
Amazon
Job Description
About the Role
At Amazon's Advertising Trust team, we're seeking a Principal Program Manager who will obsess over the advertiser experience with moderation. This role sits at the critical intersection of advertising policy, customer experience, and operational excellence, offering a unique opportunity to transform how we support our advertising partners through complex challenges. As the driving force behind our newly established advertiser experience team, you'll spearhead the creation of a dedicated function that systematically handles executive escalations while driving long-term solutions to persistent challenges affecting our advertising partners. You'll be a strategic partner to senior leadership, serving as the single point of accountability for high-priority advertiser escalations and systemic moderation issues. You'll collaborate with diverse teams across Amazon Advertising - from Policy and Operations to Product and Engineering - orchestrating cross-functional responses that address both immediate advertiser needs and underlying systemic gaps.
Key Responsibilities
- Drive end-to-end resolution of VP+ level escalations, conducting comprehensive triage, coordinating cross-functional responses, and maintaining clear accountability through to resolution
- Investigate and resolve systemic moderation challenges that lack clear ownership, implementing formal tracking and improvement programs
- Develop and maintain critical operational infrastructure including escalation tracking systems, standardized documentation processes, and performance metrics dashboards
- Prepare and deliver executive-ready documentation and analysis, providing comprehensive summaries of issues, resolutions, and preventive measures to senior leadership
- Establish clear interaction models and SLAs with existing AT teams (Operations, Policy, Product, Tech) to ensure seamless collaboration without creating coordination overhead
- Drive data-driven insights from escalation patterns to inform product roadmaps, policy refinements, and operational improvements across Amazon Ads
Requirements
- 7+ years of working cross-functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of managing, analyzing, and communicating results to senior leadership experience
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements
Nice to Have
- Experience delivering projects within scope, time, budget, and quality
Qualifications
- Educational background not explicitly specified but implied to require extensive experience in program management and cross-functional collaboration
Benefits & Perks
- Competitive salary ranging from $124,900/year to $206,500/year depending on geographic location
- Total compensation including equity, sign-on payments, and other benefits
- Medical, financial, and other employee benefits
- Workplace accommodations and adjustments available during the application and onboarding process
Working at Amazon
Our inclusive culture empowers Amazonians to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job Details
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About Amazon
Website
amazon.com
Location
New York, NY
Industry
Motorcycle, ATV, and All Other Motor Vehicle Dealers
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