Privacy Program Manager

About the Role

Key Responsibilities

• Primary POC for Marketing and Event Privacy Consultations and DSR cases
• Conduct privacy compliance and business risk assessment and provide risk remediation recommendations based on approved standards, guidance, and policies
• Act as a liaison between business organizations and privacy legal counsels to determine business friendly and privacy compliant solutions
• Guide requestors on issues related to email marketing, event or webinar registration, data collection, data exchange, and third-party event terms, providing solutions with the help of Global Marketing Privacy Expert and PCOE
• Manage the centralized Marketing Privacy SharePoint site with guidance, playbooks, and documentation for Marketing stakeholders
• Communicate clearly and effectively to requestors about privacy requests, approvals, or denials, including providing reasons
• Coordinate with legal and privacy teams to involve appropriate parties for complex issues
• Document new cases and scenarios for future reference, FAQs, and training materials
• Create and maintain guidance documents, playbooks, and detailed scenario explanations for training
• Facilitate peer review processes with privacy legal sign-off for new standards
• Work with technical teams to understand data flows and identify privacy gaps
• Identify and investigate privacy incidents violating policies or country-specific requirements
• Liaise with Regional Privacy Officers on new country law requirements and assist in deployment
• Collaborate with IT and platform teams to investigate privacy issues and furnish details to Data Incident Investigators and PCOE Counsel
• Support implementation of privacy policies, including web or cookie-based privacy policies
• Run metrics and reports, assist in leadership presentations, and recommend process automation
• Oversee lead privacy assessments via OneTrust
• Manage priorities independently and work within US EST time-zone

Requirements

• Bachelor's degree in any discipline with a business background, especially in Marketing and understanding of data flow and databases
• At least 2+ years' experience in Marketing, understanding marketing campaigns, data collection, email marketing, and event processes
• At least 2+ years of experience in project management, privacy operations, client engagement, documentation, and training
• Technically competent with software including Microsoft Office (Word, Excel, PowerPoint, Visio), Microsoft Projects, SharePoint, ServiceNow, JIRA
• Ability to learn new tools for managing privacy cases, testing registration forms, and analyzing data flows
• Knowledge of Privacy Principles, frameworks, and relevant laws such as GDPR, CANSPAM, CASL
• Must be able to work in the US time-zone, at least EST coverage

Nice to Have

• Comfortability in SQL queries for checking marketing permissions and contact status
• Privacy-related certificates such as CIPP