Pro Experience Analyst - ATL Market Control Tower

The Home Depot

Atlanta, GA

Full Time

Mid Level

22 days ago

Job Description

About the Role

The Pro Experience Analyst will serve as a key role supporting the Home Depot Pro strategic growth initiatives. As part of the Pro Experience team, the Pro Experience Analyst will be responsible for owning individual projects and team initiatives that involve conducting research, using independent judgement, identifying potential opportunities for growth, providing and analyzing quality data, test, learn and refine recommendations and effectively communicate and present within expectations of project timelines. This role will work in a cross-functional environment supporting respective workstreams and leadership to meet business priorities. The position may be assigned to one of the following shifts: 7am-3pm EST, 9am-5pm EST, or 11am-7pm EST.

Key Responsibilities

Subject matter expert for the assigned initiative; learn and report on best practices, industry standards, and requirements associated with assigned projects.
Identify, research and measure ongoing effectiveness of programs against metric targets; develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; troubleshoot and problem solve for ongoing operational needs as they arise; use independent judgement to make recommendations.
Create clear and accurate documents and presentations; present and deliver to a wide variety of stakeholders.
Own initiative-specific projects and reporting; prioritize projects and tasks to ensure deliverables and goals are met or exceeded; assist senior analysts or leaders in coordinating integrated teams from external agencies or functional organizations supporting managed initiatives.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Working knowledge of Microsoft Office Suite.
Working knowledge of Tableau.
Working knowledge of presentation software (e.g., Microsoft PowerPoint).
Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata).
Demonstrated ability to collaborate and work effectively with cross-functional teams.
Ability to draw accurate conclusions from financial documentation.
Demonstrated project management skills.
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.

Nice to Have

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.

Qualifications

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum of 3 years of work experience.

Working at The Home Depot

The role supports a collaborative, cross-functional environment with a focus on customer focus, driving results, and effective communication. The position emphasizes action orientation and teamwork to meet business priorities.

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