Product Director of Customer Engagement and Strategy

About the Role

Key Responsibilities

• Participate in executive briefings, customer meetings, and key account engagements to provide product expertise/support, articulate the product vision and value proposition.
• Create and maintain product collateral (e.g., presentations, demos) tailored for use in customer engagements.
• Drive as the focal point for RFP qualifications and coordination; ensure reusability and consistency for appropriate responses to RFPs.
• Act as the primary point of contact for product strategy, priorities, and roadmap related questions and feedback from the field sales/GTM organization.
• Identify industry opportunities, trends, and customer needs, and synthesize customer asks from sales, partners, and feedback.
• Oversee feature requests and intake from sales, partners, and customers.
• Communicate feedback effectively to the CX Solutions PM team to influence product prioritization and roadmaps.
• Contribute to discussions with Steering Committees and product leadership for prioritization and trade-off decisions.
• Serve as a product champion within the sales/GTM organization, fostering enthusiasm and understanding of the product's value.
• Develop a deep understanding of the competitive landscape and how the company's products differentiate.
• Work with sales/GTM teams to develop messaging to counter competitor offerings.
• Provide insights to the PM team on competitive threats and opportunities.
• Support large deals and strategic accounts by providing direct product support and tailoring solutions to meet customer needs.

Requirements

• Bachelor's degree or equivalent experience, 10+ years of industry experience.
• 4+ years of leadership experience.
• Strong analytical abilities with experience using data to guide product decisions.

Nice to Have

• Experience in the contact center domain.
• Knowledge of AI and machine learning applications.
• MBA or equivalent experience in strategic product leadership.

Qualifications

• Educational background including a bachelor's degree or equivalent experience.
• Industry experience of at least 10 years.
• Leadership experience of at least 4 years.

Benefits & Perks

• Competitive salary range of $223,100 to $314,200 USD.
• Access to quality medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance and wellbeing offerings.
• Up to twelve paid holidays per year, including a floating holiday and a birthday day off.
• Vacation time accrual and flexible time off policies.
• Paid sick time off with carryover provisions.
• Paid time off for emergencies and community volunteering.
• Performance-based incentive pay for sales roles with detailed incentive structure.