Product Implementation Specialist

About the Role

Key Responsibilities

• Understand the unique operational needs of each customer, promote the products, and carry out analytics on customer operations and performance after purchase.
• Collaborate with product managers and the marketing team to ensure that the product contributes to the success of the customer.
• Communicate technical requirements to the production department and ensure that product and process teams clearly understand the data and setup needs, as well as coordinate the required security and other audits.
• Independently handle customer implementations and accurately configure the product at the customer's facility or at the point of purchase.
• Establish and maintain strong relationships with key customer contacts.
• Monitor customer operations, product experience, and operational outcomes to ensure the product is functioning well on customer sites.
• Provide customer feedback to refine the product vision and strategy, and educate inbound product managers and developers on detailed feature ideas for the product roadmap.
• Support the marketing department as a subject matter expert by providing case studies, customer videos, etc., to assist in closing sales deals.
• Visit customers and perform facility walk-throughs to gather information for successful implementation.
• Guide customer teams during implementation at their facilities and provide onsite training during the process.
• Conduct follow-up calls post-implementation to review the project and identify any gaps.
• Serve as a resource for the sales team for online and onsite product demonstrations.
• Respond to customer support requests as needed.
• Participate in product development meetings to understand new functionalities and relay customer feedback.

Requirements

• Bachelor's degree in Mathematics/Statistics, Engineering, Physical or Biological Sciences, Information Technology, or a closely related field.
• 5+ years of product implementation experience with technology, software, or medical device companies.
• 2+ years of experience with startups preferred.
• Proficiency in data analysis tools such as Tableau, Excel, Python, SPSS, R, etc.
• Expertise in utilizing various Microsoft Office packages.
• Basic understanding of software and technologies related to machine learning, artificial intelligence, operations research, pattern mining, natural language processing, and statistics.
• Ability to work independently with minimal supervision and as part of a team.
• Strong communication skills to explain technical information clearly to clients.
• Excellent problem-solving, creative thinking, and presentation skills.
• Ability to prioritize tasks, manage time effectively, and handle multiple complex projects.

Nice to Have

• Experience with startups.

Qualifications

• Bachelor's degree in relevant field.

Benefits & Perks

• Pay Range: $49.35 - $74.05
• Additional benefits as outlined in the 2025-2026 UMMS Benefits Guide.