Product Management Director, Salesforce Success Plans for M&As

About the Role

Key Responsibilities

• Demonstrate thought-leadership via the offer strategy & vision for acquisitions.
• Become an expert in acquired companies, products, support/success portfolios, and GTM strategies to develop comprehensive launch proposals for Success Plans.
• Collaborate with Salesforce GTM, M&A, Corporate Development, finance, product/engineering, and Customer Success teams to develop business cases for acquisitions.
• Conduct customer and stakeholder research to establish the relevance of Success Plans for acquisitions, rationalize feature sets, and assess willingness to pay.
• Deliver detailed business cases including financial modeling (resource costs, investment vs monetization, margins) and transition plans for launching Success Plans.
• Create concise slide decks to secure senior leadership alignment on recommendations.
• Assess and reexamine existing Success Plans features post-acquisition to identify enhancements that benefit all Salesforce customers.

Requirements

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability.
• Self-organized with the ability to initiate and complete tasks independently.
• 10+ years of management consulting experience in GTM, M&A, post-sales transformation, or new product/services introduction.
• Ability to systematically analyze complex problems, document POVs, and drive decisions based on data and logical reasoning.
• Proficiency in creating work product-focused materials such as slide decks and financial models.
• Effective communication skills across all organizational levels, including senior executives.
• Demonstrated ability to lead high-performing cross-functional teams without direct managerial authority.

Nice to Have

• Experience in Salesforce products and technologies.
• MBA degree.
• Prior product management experience in SaaS, public cloud, or large enterprise B2B software.
• Experience in Support, Success, or Services product management.

Qualifications

• 10+ years of relevant experience in management consulting or related fields.

Benefits & Perks

• Parental leave
• 401(k)
• Access to on-demand training via Trailhead.com
• Exposure to executive leadership
• Leadership development programs
• Volunteer opportunities
• Inclusive workplace policies and equal opportunity employment
• Comprehensive benefits including time off, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, employee stock purchasing program
• Base salary range in Illinois: $177,600 to $257,600