Product Manager

About the Role

Key Responsibilities

• Facilitates the implementation of demand response projects that may impact billing, IT, vendor data and systems, curtailment events and field equipment upgrades.
• May perform management duties related to the supervision of Product Owners and Product Analysts.
• Lead the product planning process. Gathers input from users/customers/stakeholders to create long-term strategy. Sets direction and priority.
• Performs stakeholder management, user/market segmentation, competitive analysis, product funding requests, release planning and business case realization (product P&L).
• Collaborate with the organization on vision, strategy, decisioning, tactical execution, and measurement systems.
• Develop and implement new product introduction and roll-out strategy, plans, and content with cross-functional teams and leaders.
• Effectively communicate the value of the workflow/journey/family, and the products within it, to stakeholders.

Requirements

• Bachelors degree with 6 years of related work experience.
• In lieu of Bachelors degree, Highschool diploma/GED and 10 years of related work experience.
• Strong understanding of the SAP customer service platforms (HANA, Commerce, and ISU) and integration (APIs) into third party demand response systems utilized for enrollment and billing.
• Must be able to identify system errors, data inconsistencies, configuration issues, or process breakdowns and resolve them to ensure smooth business operations.
• Proficiency with managing product roadmap for data governance, analytics, and reporting initiatives.
• Own roadmap for data governance, pipeline, and reporting products (Power Apps, PowerBI, and others).
• Define and prioritize technical requirements for ETL pipelines and power platform solutions.
• Drive development of PowerApps and Power BI dashboards aligned with business goals.
• Experience defining and developing product processes.
• Map out workflows and ensure alignment with cross functional teams.
• Familiarity with using Miro, Jira, Visio, Confluence and other process management and development tools.
• Experience developing and maintaining job aids.
• Create concise, user-friendly job aids tailored to various audiences.
• Ensure content is accurate, up to date, and aligned with product updates.
• Strong system knowledge and ability to build deep familiarity with core business systems and operation platforms.
• Experience managing contract execution, statement of work (SOW) development, and change order management.
• Manage the lifecycle of product related contracts, including negotiation, execution, and performance monitoring.
• Develop and maintain statement of work (SOW) with clearly defined deliverables, timelines, and acceptance criteria.
• Lead the evaluation, approval, and documentation of change orders impacting cost, scope, and schedule.
• Ensure third-party vendors meet contact requirements, including delivery of product components or services.
• Track and report on contract and SOW milestones and risks.
• Entrepreneurial with a strong inclination towards action, preferably with experience shipping software.
• Ability to communicate complex and innovative concepts to a new product development team.
• Clear passion for topics of technology products and an ability to identify possibilities to innovate.
• Ability to be self-directed and proactively anticipate problems and seek opportunities.
• Excellent communication skills including the ability to build relationships and influence across all levels.
• Strong understanding of the Software Development Life Cycle (SDLC) and working in an agile environment with bi-weekly releases.
• Ability to educate and communicate to leaders on effective use of digital tools.
• Ability to quickly understand business, evaluate priorities, and assess value of product features.
• Two or more years' experience with relevant new product or technology development in a fast-paced environment.
• Experience operating in an environment driven by KPIs with accountability to meet goals.

Nice to Have

• 7 or more years working in the utility industry.
• Experience as a Senior or Lead Product Owner.
• Agile Product Owner certification.
• "Black Belt" Six Sigma certification.

Qualifications

• High school diploma/GED with 10 years of related work experience if no bachelor's degree.
• Bachelor's degree with 6 years of related work experience.

Benefits & Perks

• Hybrid work environment with remote and onsite work.
• Opportunities for growth and development.
• Recognition for your work.
• Competitive pay and benefits.