Product Manager - Authorizations

About the Role

Key Responsibilities

• Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development
• Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
• Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors to define new opportunities
• Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
• Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
• Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment
• Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
• Assisting your Director of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
• Working with your Director of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases

Requirements

• Experience building prior authorization solutions
• Experience with Smart on FHIR Apps and Da Vinci Prior Authorization Support, including the Coverage Requirements Discovery (CRD) and Documentation Templates and Rules (DTR) implementation guides, and Prior Authorization Support (PAS) is preferred
• You know how to execute and like to roll up your sleeves to get things done
• You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
• You can lead a cross functional team through the entire PDLC, rallying them to deliver value to clients, partners, and Waystar
• You have at least 2 years software build experience and have led the end-to-end build of at least 2 medium scale features/upgrades and brought them to market
• An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company
• Significantly contributed on a team that designed, built, or used Revenue Cycle Management products
• Organizing market research including analyzing customer segments and industry trends
• Possess robust technical fundamentals, especially when it comes to building software
• Problem solving skills; able to analyze a problem and design creative solutions
• Attention to detail; extraordinary eye for usability and the customer experience
• Excellent written communication skills; able to succinctly convey complex ideas through the written word
• Great people skills; able to facilitate, negotiate and persuade stakeholders
• Flexible and agile; able to rapidly adapt to changing situations and inputs
• College Degree required; Business or Computer Science degree preferred

Nice to Have

• Experience with Smart on FHIR Apps and Da Vinci Prior Authorization Support, including the Coverage Requirements Discovery (CRD) and Documentation Templates and Rules (DTR) implementation guides, and Prior Authorization Support (PAS)

Benefits & Perks

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
• Flexible time off for exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups