Product Manager II, Customer Obsession

Uber

Sunnyvale, CA

Full Time

Mid Level

161k-179k

about 1 month ago

Job Description

About the Role

As a Product Manager for Customer Obsession, you will be responsible for the strategy and development of support solutions to deliver exceptional customer experiences across mobile, web, and voice platforms for Uber's new businesses. You will be using best of breed technologies (including AI/machine learning) and innovative design thinking to accomplish this at a scale that has never been done before in the industry.

Key Responsibilities

Work closely with the Core Product team and a massive global community operations organization to build efficient and scalable customer support experiences.
Internalize and deeply understand Uber's mission and strategies, as well as the mission and objectives of your specific team.
Distill vision and strategy for the team, get all members of cross-functional team #superpumped.
Be incredibly truth-seeking. Collect whatever data is necessary to inform product direction, whether in the form of competitive intel, user behavior or other business metrics. Solicit and welcome critical feedback.
Drive cross-functional team to set qualitative objectives and quantitative goals.
Drive innovation, definition, deliverables planning (roadmap) and design of entirely new Uber products and product features to deliver against team and company goals. Requires challenging all members of cross-functional team (engineering, design, data science etc.) to think boldly and creatively and then funnel that energy into concrete products and execution plans.
Make tradeoff decisions based on technical and business insights and experimentation.
Monitor and measure launched products and feed insights back into the product development process to drive growth.
Clearly communicate product plans, benefits and results, as appropriate, to a spectrum of audiences, from internal stakeholders to Uber executives, employees, and customers.

Requirements

4+ years experience delivering highly successful web or mobile products with your signature all over them.
Bachelor's degree in a relevant field such as Computer Science, Information Systems, or Business (bonus points for MBA).
Passion for Uber's mission and the company's hybrid technology / operations nature.
A deep desire to grow and learn.

Nice to Have

Strong understanding of core product management practices, including roadmap planning, stakeholder management, and cross-functional collaboration.
Strategic 0 to 1 business experience.

Qualifications

Educational background including a Bachelor's degree in a relevant field; MBA is a bonus.

Benefits & Perks

For roles in San Francisco, CA and Sunnyvale, CA: The base salary range is USD$161,000 per year - USD$179,000 per year.
Eligibility to participate in Uber's bonus program, and potential equity awards and other compensation.
Eligibility for various benefits as detailed at https://www.uber.com/careers/benefits.

Working at Uber

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Uber values collaboration and its cultural identity, expecting employees to spend at least half of their work time in their assigned office unless approved for fully remote work. For roles based at green-light hubs, employees are expected to be in-office 100% of the time.

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