Product Manager II, Google Store, Customer Support Products

Google

Mountain View, CA

Full Time

Senior

156k-229k

16 days ago

Job Description

About the Role

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. Our team works closely with creative engineers, designers, marketers, etc., to help design and develop technologies that improve access to the world's information. As a Product Manager for Google Store, you will guide the transformation of our customer support experience by advocating and implementing an AI-first strategy, owning the product goal, roadmap, and execution for all self-serve support journeys across Google Store's hardware lines.

Key Responsibilities

Partner with Google's central support and engineering teams.
Collaborate to understand existing agent workflows, identify issues, and co-develop strategies to improve support agent tooling and processes.
Guide the development and integration of AI-powered tools and insights to augment agent capabilities, improve efficiency, and ensure a consistent, high-quality support experience.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in product management or a related technical role.
2 years of experience taking technical products from conception to launch.

Nice to Have

Master's degree in a technology or business related field.
Experience with Agentic AI support products.
Experience developing product strategy and launching AI/ML features or products.
Experience using data to make product decisions.
Understanding of help center technologies, community forums, and automated support tools.
Excellent problem solving and quantitative skills

Qualifications

Formal educational background includes at least a Bachelor's degree; a Master's degree is preferred.

Benefits & Perks

US base salary range for this full-time position is $156,000-$229,000 plus bonus, equity, and benefits.
Benefits at Google include bonus, equity, and other perks (details available during the hiring process).

Working at Google

Google emphasizes putting users first, fostering innovation, collaboration across teams including engineers, designers, and marketers, and continuously adapting to change to develop impactful products.

Apply Now