Product Manager, Technical

About the Role

Key Responsibilities

• Owns product end to end for products or features with moderate complexity and scope, including creating, managing, and communicating product vision and strategy.
• Conducts market research and partners with business and internal/external collaborators to understand current customer experience and identify opportunities.
• Analyzes quantitative and qualitative data to identify product innovation opportunities or root causes of issues, and assesses impact and opportunity size.
• Uses rapid hypothesis-driven testing methodologies and experiments to inform product direction and prioritize investments.
• Develops and maintains understanding of tech trends and assesses their impact on the product roadmap.
• Communicates, influences, and presents ideas at Director level and below, including delivering product presentations.
• Translates product strategy into detailed features and user stories for development teams, including creating prototypes if needed.
• Collaborates with Agile teams to design, architect, and assemble delivery teams, and manages product backlog and priorities.
• Scopes and prioritizes activities based on business and customer impact, factoring in technical debt and long-term investments.
• Ensures timely release schedules, manages feature elaboration activities, and maintains dashboards and reports on product health and success metrics.
• Supports sales, marketing, and partner teams with product knowledge and documentation, and supports the overall software development process.
• Owns product quality and performance in production, manages response to critical defects, and drives operational improvements.
• Develops positive relationships with technical and non-technical teams, including external partners and customer groups.
• Participates in professional development activities and develops adoption tools and training materials.

Requirements

• Bachelor's Degree in Computer Science, Engineering, IT, or equivalent experience.
• 3+ years experience in hands-on technical writing, solution engineering, or technical architecture in large-scale environments.
• 5+ years of relevant Product Management experience in an agile software development environment.
• Proven success with Agile Scrum methodologies and project management tools.
• Strong requirements elicitation and technical writing skills, capable of clear communication for diverse audiences.
• Experience with Agile backlog and project management tools.
• Ability to develop initiatives, features, and user stories for DevOps teams.
• Experience delivering large and complex technology initiatives as a Product Manager or lead role.
• Excellent written and verbal communication skills, with the ability to present technical information clearly.
• Fluent in MS SQL, Tableau, and analytical solutions like SAS or SPSS.
• Knowledge of the full technology stack on which the product runs.
• Strong business analysis skills with the ability to analyze and synthesize product use data.

Nice to Have

• Certified Scrum Master (CSM) and Scrum Product Owner Certification (CSPO).
• Agile Certified Practitioner (PMI-ACP).

Benefits & Perks

• Competitive base salary and compensation package including annual stock grant, employee stock purchase plan, and 401(k).
• Access to free, year-round money coaching.
• Comprehensive health, dental, and vision insurance.
• Flexible spending accounts, paid time off, and up to 12 paid holidays annually.
• Paid parental and family leave, family building benefits, childcare subsidy, tuition assistance, and college coaching.
• Disability, voluntary AD&D, accident, life, and long-term care insurance.
• Mobile service and home internet discounts, pet insurance, transit programs.
• Opportunities for career growth and development.