Product Manager - Unsecured Consumer Lending

About the Role

Key Responsibilities

• Develops and implements strategies with P&L accountability to enable effective sales, fulfillment, and servicing of unsecured lending products.
• Carries out market research, forecasting, pricing, marketing, and competitive analysis.
• Monitors product performance, assesses problems, and develops solutions to optimize profitability and customer experience.
• Manages product risks in collaboration with compliance, fraud, legal, regulatory, and risk stakeholders.
• Collaborates with internal partners across the enterprise to bring unsecured products to market profitably.
• Designs and produces regular and ad-hoc reports and dashboards to inform decision-making.
• Supports the execution of strategic initiatives and change management activities.
• Develops business cases, strategic roadmaps, and manages product lifecycle from design to enhancement.
• Supports vendor relationship management and external partnerships.
• Resolves internal and customer escalations, including policy exceptions and complex issues.
• Conducts competitive analysis, benchmarking, and customer insights analysis to identify strengths and gaps.
• Prepares internal and regulatory reports and develops risk management controls.
• Creates marketing strategies, including offers and campaigns, and manages product documentation.
• Works with partners to develop salesforce training and supports client deal development.

Requirements

• Typically between 5 - 7 years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience.
• Strong experience with unsecured consumer credit applicable to retail and business financing products.
• Deep knowledge of product design, functionality, marketing, policies, and procedures.
• Strong understanding of retail and business banking environments and risk management.
• Knowledge of product delivery infrastructure systems and industry/regulatory requirements.
• Experience in building business cases, analytics, market research, and relationship management.
• Good negotiation skills and software/system architecture knowledge.
• In-depth verbal and written communication, collaboration, analytical, and problem-solving skills.
• Ability to work independently, handle non-routine situations, and exercise judgment within rules.

Nice to Have

• In-depth knowledge of banking product management and associated industry and regulatory requirements.
• Experience with risk management, process coordination, and management.
• Experience in developing salesforce training and client deal support.

Qualifications

• Post-secondary degree in a related field or an equivalent combination of education and experience.

Benefits & Perks

• Health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• Performance-based incentives, discretionary bonuses, and other perks and rewards.
• Total compensation varies based on factors such as location, skills, experience, and education.