Product Marketing Manager

NICE Systems

Sandy, UT

Full Time

Mid Level

105k-148k

14 days ago

Job Description

About the Role

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. As a Product Marketing Manager, you'll be the voice of NICE Cxone Mpower—our flagship CX AI platform—shaping how customers and prospects understand what we do and why it matters. You'll drive go-to-market strategy and execution, lead product launches and webinars, craft thought leadership content, and empower sales teams with the right tools to guide the buyer journey.

Key Responsibilities

Translate technical products, key features and functionality into key market messages
Maintain overall responsibility for NICE Cxone Mpower features, product marketing plans and communications strategy
Develop product positioning, messaging, and other marketing and sales assets
Monitor and analyze customer needs and technology trends
Interact across Marketing on integrated campaign activities, provide input as subject matter expert
Drive all marketing-related product launch and software release activities for assigned product(s)
Lead and facilitate product positioning trainings for Sales, Service, and Support teams
Produce customer-facing product demos, video, webinars, and other content to increase product adoption and use
Clearly communicate product, pricing, packaging and promotion updates to internal audiences
Align sales tools and the ideal sales process to the typical buying process

Requirements

Bachelor's Degree in Business Management, Marketing or related field or equivalent work experience
3 years' experience in software product marketing
Highly technical with an understanding of voice, contact center, digital channels, artificial intelligence, agent tools and routing
Ability to manage and deliver multiple projects simultaneously
Expertise in positioning, packaging and sales enablement
Excellent written and verbal communications skills and effective presentation capabilities
Ability to work cross functionally with peer group and management in order to achieve goals
Excellent influencing and consensus-building skills

Nice to Have

Master's Degree in Business or Marketing
Experience in contact center market or related industry
Experience with cloud contact center platforms
Experience with Voice & Routing
Experience in marketing SaaS solutions

Qualifications

Bachelor's Degree in Business Management, Marketing or related field
Master's Degree in Business or Marketing (preferred)

Working at NICE Systems

NiCE is known as an innovation powerhouse that excels in AI, cloud, and digital solutions. The company is recognized as a market leader in its domains, with a strong emphasis on delivering extraordinary customer experiences, fighting financial crime, and ensuring public safety. NiCE values diversity and is proud to be an equal opportunity employer, fostering a work environment that respects all individuals regardless of race, gender, age, or background.

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