Product Marketing Manager

Nice Group Co., Ltd.

Sandy, UT

Full Time

Mid Level

14 days ago

Job Description

About the Role

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. As a Product Marketing Manager, you'll be the voice of NICE Cxone Mpower—our flagship CX AI platform—shaping how customers and prospects understand what we do and why it matters. You'll drive go-to-market strategy and execution, lead product launches and webinars, craft thought leadership content, and empower sales teams with the right tools to guide the buyer journey. In this role, you'll partner closely with marketing, engineering, product, and sales teams, owning messaging that spans CCaaS, UCaaS, AI, self-service, routing, and more.

Key Responsibilities

Translate technical products, key features and functionality into key market messages.
Maintain overall responsibility for NICE Cxone Mpower features, product marketing plans and communications strategy.
Develop product positioning, messaging, and other marketing and sales assets.
Monitor and analyze customer needs and technology trends.
Interact across Marketing on integrated campaign activities, provide input as subject matter expert.
Drive all marketing-related product launch and software release activities for assigned product(s).
Lead and facilitate product positioning trainings for Sales, Service, and Support teams.
Produce customer-facing product demos, video, webinars, and other content to increase product adoption and use.
Clearly communicate product, pricing, packaging and promotion updates to internal audiences.
Align sales tools and the ideal sales process to the typical buying process.
Follow the company Code of Ethics and inContact policies and procedures at all times.
Communicate in an effective and professional way with customers in and outside of NICE Cxone Mpower.

Requirements

Bachelor's Degree in Business Management, Marketing or related field or equivalent work experience.
3 years' experience in software product marketing.
Highly technical with an understanding of voice, contact center, digital channels, artificial intelligence, agent tools and routing.
Ability to manage and deliver multiple projects simultaneously.
Expertise in positioning, packaging and sales enablement.
Excellent written and verbal communications skills and effective presentation capabilities.
Ability to work cross functionally with peer group and management to achieve goals.
Excellent influencing and consensus-building skills.

Nice to Have

Master's Degree in Business or Marketing.
Experience in contact center market or related industry.
Experience with cloud contact center platforms.
Experience with Voice & Routing.
Experience in marketing SaaS solutions.

Qualifications

Bachelor's Degree in Business Management, Marketing or related field or equivalent work experience.

Working at Nice Group Co., Ltd.

NiCE is known as an innovation powerhouse that excels in AI, cloud and digital, consistently recognized as a market leader in its domains. The company values diversity and is proud to be an equal opportunity employer, providing consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other protected category.

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