Product Operations Manager - Analytics & Insights

About the Role

Key Responsibilities

• Build and maintain analytics systems and dashboards that track product outcomes and customer impact.
• Partner with Product Managers, R&D - Data Science, and IT to drive towards outcome-centric metrics.
• Track delivery velocity, feature adoption, and user impact.
• Help align leading product metrics with broader business KPIs.
• Help Product Managers level up in the use of outcomes, improving the methodology and approach.
• Surface trends, risks, and opportunities through data analysis.
• Deliver data-driven insights for planning, prioritization, and post-release reviews.
• Drive analytics infrastructure and tooling.
• Codify best practices into playbooks.
• Coordinate and communicate with cross-functional partners to stay aligned on product metrics.

Requirements

• Understanding and experience operating in cutting-edge product operations teams.
• Experience building enablement/ops practices from the ground up and scaling them.
• Strong background in analyzing data that impacts decisions and outcomes.
• Strong facilitation and change management skills.
• Experience with BI reporting and visualization tools (e.g., Tableau, Pendo, Power BI, Looker).
• Typically requires a Bachelor's degree and 8-12 years of related experience.
• A graduate degree may be desirable with 4 years of related experience.

Nice to Have

• Experience with BI reporting and visualization tools (e.g., Tableau, Pendo, Power BI, Looker).

Qualifications

• Typically requires a Bachelor's degree and 8-12 years of related experience.
• A graduate degree may be desirable with 4 years of related experience.

Benefits & Perks

• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• Exciting and innovative, industry-leading organization committed to employees, customers, and communities.