Product Owner, Digital Identity and Web Experience

About the Role

Key Responsibilities

• Define and articulate a clear product vision and strategy for both Digital Identity (CIAM) and Web Experience products.
• Ensure that this strategy aligns with overall business goals and a positive customer and distributor experience.
• Own and manage the product backlog for both teams, including writing user stories, defining acceptance criteria, and prioritizing features based on business value, customer feedback, and technical feasibility.
• Act as the primary liaison between business stakeholders, engineering, design, and other teams. Clearly communicate product roadmap, priorities, and project status to all relevant parties.
• Oversee the product lifecycle for all aspects of customer and distribution partner identity management, prioritizing initiatives related to SSO, MFA, password management, and account provisioning.
• Stay informed on industry trends and security best practices to continuously improve CIAM services.
• Prioritize features and enhancements for primary customer and distributor-facing websites, focusing on usability, performance, and user satisfaction.
• Work with the design team to ensure a cohesive and intuitive user experience across all digital touchpoints.
• Leverage analytics and user feedback to inform decisions and optimize web experience metrics.
• Facilitate agile ceremonies such as sprint planning, backlog refinement, and sprint reviews.
• Provide guidance and clear direction to engineering and design teams.
• Define and track key performance indicators (KPIs) for both product areas and use data to make informed decisions about future development.

Requirements

• Minimum of 3-5 years of experience as a Product Owner, Product Manager, or similar role.
• Proven experience in managing a product or service with a focus on customer identity and access management (CIAM) and/or digital web platforms.
• Experience working in an agile development environment.
• Deep understanding of CIAM principles, including SSO, MFA, and credential management.
• Strong knowledge of web technologies, UX/UI principles, and a user-centered design approach.
• Excellent analytical and problem-solving skills, with a track record of using data to drive product decisions.
• Exceptional communication and interpersonal skills.
• A strategic thinker with a passion for creating secure, intuitive, and engaging digital products.
• Ability to balance competing priorities and make data-driven decisions.
• Proactive and self-motivated, with a strong sense of ownership.

Nice to Have

• Experience managing identity & access management solutions.
• Knowledge of security best practices and industry trends in digital identity.
• Experience with stakeholder management across multiple teams.

Qualifications

• Experience managing products with a focus on customer identity and web platforms.
• Experience in an agile development environment.

Benefits & Perks

• Health, Dental, Vision insurance.
• Company Paid Retirement plan.
• Paid Time Off (PTO) and holiday pay.
• Employee Stock Ownership Plan (ESOP).
• Friday afternoons off all year long.
• Generous paid holidays.
• Incentive program based on individual and company performance.
• Supportive team environment that models core values and promotes a healthy, high-performing culture.