Senior Manager - Digital Product Management

American Express

New York, NY

Full Time

Senior

90k-165k

1 day ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express' proprietary digital products - Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization. We are looking for an experienced and dynamic digital Senior Product Manager to join the Membership team to own the membership and benefits mobile experience and focus on optimizing live journeys and developing global experiences.

Key Responsibilities

Define your North Star, product vision and your roadmap by working with leadership, key stakeholders, and partners
Drive global development for experiences, partnering closely with the Web & Mobile teams
Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
Communicate the vision of membership and benefits, its impact to marketing and other content, and the high-level business needs to leaders across the organization
Lead prioritization and development efforts with scrum team
Embody design-thinking in your practice, including empathy and journey mapping, and UX research
Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy
Understand and apply new trends and competitive best practices into product roadmap and requirements

Requirements

5+ years experience in Product Management/Development
Experience leading consumer-facing product(s) and defining a core product vision
Solid understanding of application architecture (e.g. web, native app, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, Figma, Mural etc.)
Positive and resilient attitude
Big picture thinker who can articulate a north star vision and define a roadmap to achieve it
Comfortable managing through ambiguity & juggling multiple priorities
Proven track record leading highly complex redesigns
Proactive collaborator with excellent communication skills and the ability to engage, influence, and inspire partners and stakeholders to drive decision making and alignment
Highly organized with the ability to drive plans from ideation phase through to execution & measurement
Passion for creating best-in-class products and customer experiences with a customer-first mindset

Nice to Have

Experience with application architecture (web, native app, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, Figma, Mural etc.)

Qualifications

5+ years experience in Product Management/Development

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

Our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We back our colleagues with the support they need to thrive, professionally and personally. We have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

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