Product Owner - Salesforce

About the Role

Key Responsibilities

• Lead the development and execution of the digital health product roadmap.
• Work closely with external vendors to integrate and enhance digital health solutions.
• Collaborate with internal stakeholders across the organization to improve and increase utilization of digital health tools.
• Organize and lead testing of product enhancements, integration features, upgrades, and problem resolutions.
• Regularly round with patients, families, and internal end users to understand workflow and design issues that impact optimization of the product.
• Track industry trends and emerging technologies to identify opportunities for improvement and innovation.
• Analyze internal and external user data to identify areas for improvement and optimize product features.
• Report on product performance to Children's National leadership and external reference groups.
• Track and analyze issues and perform root cause analysis to reduce recurring issues.
• Ensure the digital health products are user-friendly, equitable, and effective in achieving desired health outcomes.
• Monitor and analyze product performance, making data-driven decisions to improve functionality and user experience.
• Act as the primary point of contact for all product-related inquiries and issues.

Requirements

• Proven experience in a product owner or similar role (Required).
• Understand HIPAA regulations and data privacy.
• Passion for improving the patient and caregiver experience.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with Agile methodologies and tools.
• Familiarity with user experience (UX) design principles.
• Strong understanding of healthcare systems, patient care processes, and digital health technologies.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Nice to Have

• Project Management certification (Preferred).
• Lean/Agile certification (Preferred).

Qualifications

• Bachelor's Degree (Required).
• Master's Degree (Preferred).
• Minimum of 3+ years of relevant work experience.