Product Researcher

About the Role

Key Responsibilities

• Design and implement end-to-end research projects across new product development, dedicated to uncovering product opportunities through direct user engagement and deep field understanding.
• Ensure that research methodologies align with standard processes for product discovery.
• Conduct qualitative research, including job site visits, customer interviews, and observational studies.
• Analyze trade workflows to identify inefficiencies, difficulties, problems, and struggles that inform product development.
• Design and complete quantitative research studies (e.g., surveys, usage data analysis, conjoint analysis) to validate hypotheses, size market opportunities, and inform product decisions.
• Partner with product managers to refine and validate early-stage product concepts.
• Collaborate with engineering teams to ensure that found opportunities align with technical feasibility.
• Synthesize research findings into clear, compelling narratives and presentations for a wide range of collaborators.
• Mentor and advise teammates and colleagues across the organization on standard methodologies, methods, and tools.
• Develop lightweight resources—like playbooks, templates, guides—to scale research knowledge and capability.

Requirements

• Bachelor's degree in a relevant field (e.g., Marketing, Engineering, Human Factors, Design Research, Business).
• 3+ years of experience in product discovery, user research, or related fields.
• Experience conducting quantitative and qualitative research including field research and customer observations.
• Demonstrated capability in converting customer difficulties into actionable product insights.
• Excellent communication skills, with the ability to tell a compelling story through research findings.
• Experience working cross-functionally with product and engineering teams.
• Strong problem-solving skills and ability to recognize patterns across research findings.

Nice to Have

• Master's degree or equivalent experience in a related field.
• Experience conducting research for industrial tools, connected devices, or IoT products.
• Familiarity with trade professions (e.g., plumbing, electrical, mechanical) and their unique challenges.
• Understanding of user-centered design methodologies and their application to physical products.
• Ability to travel as needed for customer visits and field research.

Benefits & Perks

• Flexible, competitive benefits plans including medical insurance, dental, and vision coverage.
• Employee Assistance Program, 401(k), tuition reimbursement, and employee resource groups.
• Recognition programs and opportunities for mentorship, training, and leadership development.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.